General information
This privacy policy explains how neopensam collects, uses, stores, and shares personal data in connection with the professional development courses and related services offered at neopensam.info. The policy applies to course applicants, enrolled participants, and visitors to the neopensam website. The organisation operates in Thailand and maintains administrative contact information including Amphoe Hua Hin District, Prachuap Khiri Khan Province 77110, Thailand, telephone +66968071193, and Business ID 3428458393591. The policy describes types of data processed, lawful bases for processing, user rights, retention practices, security measures, and ways to contact neopensam with questions or requests.
Key definitions
The following definitions explain terms used in this policy to provide clear context about data we process and the roles of the parties involved.
- Personal data means any information relating to an identifiable natural person, such as name, contact details, professional qualifications, or identifiers provided during registration or communication with neopensam.
- Processing refers to any operation performed on personal data, including collection, recording, organization, storage, adaptation, retrieval, consultation, use, disclosure, erasure, or destruction.
- User refers to any individual who visits neopensam.info, applies for courses, registers for events, or interacts with neopensam services, including prospective and enrolled participants.
- Service refers to professional development courses, training modules, registration systems, newsletters, and any related administrative processes delivered by neopensam.
- Cookies are small text files placed on a device by a website to store preferences, support session management, and collect analytics about site usage. neopensam uses cookies for functional and analytical purposes.
Data we collect
We collect only the personal data necessary to operate courses, manage enrolment, handle payments, communicate about services, and comply with legal obligations. Data sources include information provided directly by users, technical data collected automatically when using the site, and information from third-party service providers when required for service delivery.
Data you provide directly
When registering for courses or contacting support you may provide personal information necessary to verify identity, manage enrolment, and deliver course materials.
- Full name and date of birth used for participant records and certification purposes.
- Contact details including email address and postal address to send course confirmations and materials.
- Professional and educational background such as employer name, position, qualifications, and professional ID where relevant to course eligibility.
- Payment and billing information necessary to process course fees (handled through third-party payment processors; neopensam does not store full card data).
- Documents uploaded for verification, such as copies of certificates or identification, when required by a course.
- Communications and feedback provided during and after courses, including survey responses and support inquiries.
Data collected automatically
When you visit neopensam.info the site may automatically collect technical and usage data to operate the website, analyse performance, and improve user experience.
- IP address and approximate location derived from IP for security and basic localization.
- Device and browser information such as browser type, operating system, and device identifiers.
- Usage data including pages visited, time on page, navigation paths, and feature interactions to analyse site performance.
- Cookies and similar tracking technologies used for session management and analytics.
- Error reports and logs generated by the website for troubleshooting.
- Referrer and campaign information to understand how users find the site.
Third-party sources
neopensam may receive data from third parties to support course delivery, verification, payments, and analytics. We limit sharing to trusted providers and process such data under contractual controls.
- Payment processors and billing services that handle payments and provide transaction records.
- Identity verification services when specific courses require credential checks.
- Analytics and hosting providers that assist with website performance and security.
Why we process personal data
Personal data is processed only for specific operational purposes necessary to provide services, comply with legal obligations, and communicate with users about courses and related matters.
- Provide and manage access to courses, course materials, and learner accounts.
- Process enrollments, scheduling, and certificate issuance for completed modules.
- Handle billing, refunds, and business records associated with course fees.
- Communicate course updates, administrative notices, and service-related messages.
- Maintain security of accounts and systems, detect fraud, and respond to incidents.
- Conduct site analytics and service improvement activities in aggregated or pseudonymized form where possible.
- Comply with applicable legal, regulatory, and tax record-keeping obligations in Thailand.
- Respond to user requests regarding data access, correction, or deletion.
Legal bases for processing
Processing is done on legal grounds appropriate to the activity. Where required by law, we identify the specific legal basis for each processing purpose.
- Performance of a contract: processing necessary to provide courses and fulfil enrolment agreements.
- Legal compliance: processing required to meet statutory and regulatory obligations in Thailand.
- Legitimate interests: processing for fraud prevention, security, and site operation where those interests do not override user rights.
- Consent: where specific optional processing (for example, marketing communications) is based on user consent, users will be given the opportunity to opt in or opt out.
Data subject rights
Depending on applicable law, individuals have rights to access, correct, and manage their personal data. The following items summarize common rights and how neopensam supports them.
- Right of access: users may request confirmation of whether we process their personal data and request a copy of that data.
- Right to rectification: users can request correction of inaccurate or incomplete personal information.
- Right to erasure: users may request deletion of their data where retention is not required for legal or contractual reasons.
- Right to restriction of processing: users may request limited use of their data in certain circumstances.
- Right to data portability: where applicable, users can request a machine-readable copy of data they provided.
- Right to object: users can object to processing based on legitimate interests or direct marketing where applicable.
Cookies and similar technologies
neopensam uses cookies for essential site functions, preferences, and analytics. Cookies help improve usability and measure site performance without identifying individuals in most cases.
Types of cookies used include session cookies necessary for site operation, preference cookies to remember user settings, and analytics cookies to collect anonymized usage data.
Cookies are categorized as strictly necessary, preferences, and analytics. Marketing or advertising cookies are not used without explicit consent.
Users can manage cookie preferences through their browser settings and, where offered, an on-site cookie control tool. Disabling certain cookies may affect functionality of the site.
Detailed cookie information
When we share data
neopensam shares personal data only with service providers and partners required to deliver courses, fulfil legal obligations, or provide support services. Sharing is governed by contracts that limit use to the purposes described in this policy.
- Contracted vendors that provide payment processing, hosting, email delivery, and learning platform services.
- Authorities and regulatory bodies when disclosure is necessary to comply with legal or tax obligations in Thailand.
- Third-party verification services for validation of professional qualifications when required by a course.
- Aggregated or anonymized data shared with partners for reporting and educational research, where individuals cannot be identified.
- Professional advisors such as auditors or legal advisors when necessary for compliance or dispute resolution.
- Other parties where explicit user consent has been obtained prior to sharing.
International transfers
Personal data may be transferred or processed outside Thailand when necessary to provide services, for example by hosting providers or analytics services located in other jurisdictions. Such transfers are subject to appropriate safeguards to protect personal data.
Safeguards may include standard contractual clauses, data processing agreements, and technical measures to secure data in transit and at rest, consistent with applicable law.
Data retention
neopensam retains personal data only for as long as necessary to fulfil the purposes described, to meet legal and regulatory obligations, and to resolve disputes.
Account and enrolment records are retained for administrative and certification purposes for a period consistent with education records and tax requirements in Thailand.
Communication records, support requests, and email correspondence are retained for a period necessary to provide support and maintain records of interactions.
System logs and security records are retained for operational and security reasons, typically for a period defined by operational needs and legal requirements.
When retention periods expire, personal data is securely deleted, anonymized, or archived in accordance with applicable policies and laws.
Security measures
neopensam implements administrative, technical, and physical measures designed to protect personal data against unauthorized access, loss, alteration, or destruction. Measures are regularly reviewed and updated according to evolving risks.
- Access controls and role-based permissions to limit who can view or process personal data.
- Encryption of data in transit and where appropriate at rest, plus secure hosting facilities.
- Regular security assessments, logging, and incident response procedures to detect and address issues promptly.
How to exercise your rights
To exercise data subject rights or obtain further information about processing, contact us using the details below. Requests will be handled in line with applicable law and subject to verification to protect personal data.
- Right to access: You may request confirmation whether neopensam processes your personal data and obtain a copy of the personal data we hold about you.
- Right to rectification: You may request correction of inaccurate or incomplete personal data maintained by neopensam.
- Right to erasure: Subject to applicable law, you may request deletion of personal data that is no longer necessary for the purposes for which it was collected or otherwise processed.
- Right to restriction of processing: You may request that neopensam restrict processing of your personal data while a dispute about accuracy or lawful processing is resolved.
- Right to data portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to object: You may object to processing of your personal data for direct marketing or where processing is based on legitimate interests, subject to our legitimate grounds to continue processing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing prior to withdrawal.
- Right to lodge a complaint with a supervisory authority: If you consider that processing of your personal data infringes applicable law, you may file a complaint with the relevant data protection authority in Thailand.
How to submit a privacy rights request
To exercise any privacy right listed above, contact neopensam by email at [email protected] or by postal mail to the address below. Provide a clear description of the right you are exercising, the personal data involved, and any documents needed to verify your identity. For postal requests, include Business ID 3428458393591. Our postal address: Amphoe Hua Hin District, Prachuap Khiri Khan Province 77110, Thailand.
We will acknowledge receipt of a verifiable request within 5 working days and aim to provide a substantive response within 30 calendar days. In complex cases we may extend this period and will inform you of the extension and reasons.
Marketing communications
neopensam may use contact information you provide to send informational updates, course notifications, and administrative messages about professional development courses. Marketing messages are limited to topics related to courses, schedules, and service changes. We process marketing communications in accordance with applicable law and your stated preferences.
You may opt out of marketing communications at any time by using the unsubscribe link in emails, or by contacting us at [email protected]. Opting out will not affect receipt of transactional or administrative messages necessary for course delivery.
Children and minors
neopensam services are intended for adult professionals and individuals seeking continuing education. We do not knowingly collect personal data from children under the age of 15. If we become aware that we have collected personal data of a minor without appropriate authorization, we will take steps to delete that data. If you believe we hold data about a child, contact us at [email protected].
Third-party links and services
The site may contain links to third-party websites, platforms, or tools used for payment, delivery of course materials, or analytics. neopensam does not control those third parties and is not responsible for their privacy practices. Review third-party privacy notices before providing personal information.
Changes to this privacy policy
This Privacy Policy was last updated on 30 July 2026. We may modify the policy to reflect operational, legal, or regulatory changes. Material changes will be posted on neopensam.info with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.
Contact for privacy matters
For questions about privacy or to submit requests, contact neopensam at: Email: [email protected] Phone: +66968071193 Postal: Amphoe Hua Hin District, Prachuap Khiri Khan Province 77110, Thailand Business ID: 3428458393591. Response expectations are described above.